Last Updated: January 2025.

At Al Falah Education and Consultancy LLC, your privacy is a priority. We are committed to handling your personal data with transparency, responsibility, and care. This Privacy Policy explains how we collect, use, share, and protect your information when you engage with any of our services, including:

  • Educational and tutoring services (online and in-person)
  • Job board and recruitment platform
  • AI-powered assessments and tools
  • Custom animation and content creation
  • Consultancy and training for individuals, schools, and corporations
  • Website features and user dashboards

This Policy is compliant with the EU GDPR, UAE Personal Data Protection Law (PDPL), California Consumer Privacy Act (CCPA), and other global data privacy regulations.

1. Who We Are

Al Falah Education and Consultancy LLC is a registered entity in the United Arab Emirates, serving students, families, schools, and businesses globally. We offer a range of services aimed at empowering learning, talent development, recruitment, and digital innovation.

This Privacy Policy applies to all visitors, learners, educators, applicants, employers, employees, and users of our websites, mobile platforms, and offline services.

2. Information We Collect

We collect information when:

  • You fill out forms on our website (e.g., inquiries, enrollments, job posts)
  • You register for courses, consultations, job boards, or newsletters
  • You participate in quizzes, AI assessments, surveys, or evaluations
  • You submit payment details for services or subscriptions
  • You interact with our chatbot, customer service, or social media
  • You use our website (via cookies, logs, and analytics tools)

Types of Information We May Collect:

  • Name, email address, phone number
  • Student or job seeker profile information
  • Employer or organization contact details
  • Payment and billing data (handled securely via Stripe/PayPal)
  • User-generated content (e.g., uploaded CVs, comments, course feedback)
  • IP address, device/browser type, and usage patterns
  • Consent records, preferences, and survey responses
  • AI quiz and assessment responses and results
  • Information related to minors (with parental consent)

3. How We Use Your Information

We use your information to:

  • Deliver educational, consulting, training, or recruitment services
  • Set up your account and user dashboard
  • Send confirmations, certificates, alerts, or course updates
  • Facilitate job matching, applications, or interviews
  • Deliver tailored AI-based insights or recommendations
  • Improve user experience, site functionality, and service quality
  • Comply with legal, financial, or educational obligations
  • Protect against fraud, abuse, or policy violations

We will not use your personal information for any other purpose without your explicit consent.

4. Minors’ Privacy

We recognize the importance of protecting children’s data. When services involve children under 18:

  • Data is collected with parental/guardian consent
  • Access is restricted based on age and educational purpose
  • Communications are directed to the parent or legal guardian
  • Data is never sold, profiled, or used for advertising

We comply with COPPA (U.S.), GDPR (EU), and PDPL (UAE) child data protection standards.

5. Sharing Your Information

We do not sell your personal data. We may share it only with:

  • Trusted third-party vendors (e.g., payment processors, form tools, analytics platforms)
  • Partner organizations (e.g., schools or corporate training clients) — with consent
  • Government authorities or courts — only when legally required
  • Internal team members who are bound by confidentiality and data security protocols

All third parties must comply with our data handling terms and relevant data protection laws.

6. International Data Transfers

As we serve a global audience, your information may be stored or processed in data centers outside your country. When data is transferred internationally, we ensure that:

  • Adequate protection measures are in place (e.g., EU Standard Contractual Clauses)
  • Transfers comply with applicable privacy laws (e.g., GDPR, UAE PDPL)

7. Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your personal data
  • Correct inaccurate or outdated information
  • Withdraw consent at any time
  • Delete your data (“Right to be Forgotten”)
  • Restrict or object to certain processing
  • Data portability
  • File a complaint with a supervisory authority

Please contact us via [insert contact form/email] to exercise these rights.

8. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enhance navigation and user experience
  • Track engagement and improve performance
  • Deliver customized content or alerts

You can manage cookie preferences via your browser settings. For more, see our [Cookie Policy].

9. Data Retention

We keep your information only as long as necessary to fulfill the purposes described in this Policy, including:

  • Legal or regulatory obligations
  • Service delivery and follow-ups
  • Internal analysis or improvement
  • User account or history tracking (unless deletion is requested)

Once data is no longer required, we securely delete or anonymize it.

10. Security Measures

We use encryption, access control, secure payment gateways, and regular audits to protect your information. While no system is 100% secure, we strive to follow best practices in data security and incident response.

11. Third-Party Tools and Platforms

Some services (e.g., Google Analytics, Stripe, Zoom, WhatsApp, Formidable Forms, OpenAI) are provided by third parties. Their use is governed by their respective privacy policies.

We advise you to review those policies before engaging through embedded tools.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” at the top. Continued use of our services after updates indicates your acceptance of the revised policy.

13. Contact Us

For questions, concerns, or requests related to your privacy:

Al Falah Education and Consultancy LLC
Shams Business Center,
Sharjah Media City Free Zone,
Al Messaned, Sharjah, UAE.
Email: admin@alfalahgroup.ae
Website: Al Falah Education and Consultancy LLC
Tel: +971 058 502 6501

14. Legal Jurisdiction

This Privacy Policy is governed by the data protection laws of the United Arab Emirates, along with applicable international standards.